Refund Policy

How it works – 3 Simple Steps

STEP 1: LET US KNOW - Just send an email to info@liquidnano.com confirming that you require a refund and the reason why and we will send out a Refund Request Form (RRF) for you to complete.

STEP 2: RETURN THE GOODS - Upon receipt of the completed RRF we will provide you with a unique reference number and details of the returns address for you to send the product back to us. To be eligible for a refund, your item must be returned unused and in the same condition that you received it (Unopened).

STEP 3: RECEIVE YOUR REFUND - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

30 Day Limit

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your returned product to reach us, may vary. We recommend that you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@liquidnano.com.

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